Recommended psychological crisis intervention response to the 2019 novel coronavirus pneumonia outbreak in China: a model of West China Hospital

Zhang, Jun; Wu, Weili; Zhao, Xin; Zhang, Wei

After the epidemic outbreak, psychosocial support mainly focuses on the quarantined people and medical staffs working for them (Fig. 4) . Social support and psychological intervention are mostly provided by family members, social workers, psychologists, and psychiatrists to isolated patients, suspected patients, and close contacts, primarily through telephone hotline and Internet (e.g. WeChat, APPs). Medical staffs working for the quarantined are the special group who need a lot of social support, and they are also an important force to provide social support for the isolated patients. To guarantee their continued effective work, their mental health status should be monitored and a continuum of timely interventions should be made available to support them. The Anticipated, Plan and Deter (APD) Responder Risk and Resilience Model (Fig. 5) is an effective method for understanding and managing psychological impacts among medical staffs, including managing the full risk and resilience in the responder "hazard specific" stress. 15 In the APD process, medical staffs receive a pre-event stress training focusing on the psychosocial impact of high-casualty events on the hospital and field disaster settings. During the training, participants are given the chance to develop a "personal resilience plan", which involves identifying and anticipating response challenges. After that they should learn to use it in real intervention response.