Selected article for: "health status and index patient"
Author: Zhang, Jun; Wu, Weili; Zhao, Xin; Zhang, Wei
Title: Recommended psychological crisis intervention response to the 2019 novel coronavirus pneumonia outbreak in China: a model of West China Hospital
  • Document date: 2020_2_18
    • ID: 030bc0h3_4
    Snippet: During the epidemic, rapid integration of the government and social forces into the Internet framework can maximize effective management of the psychological crisis. We established a pyramid structure of psychological crisis management with government as the core leader. At the bottom of the pyramid are communities, which mainly provide psychosocial support. Psychological assistance (such as hotline, online consulting) is used to identify and hel.....
    Document: During the epidemic, rapid integration of the government and social forces into the Internet framework can maximize effective management of the psychological crisis. We established a pyramid structure of psychological crisis management with government as the core leader. At the bottom of the pyramid are communities, which mainly provide psychosocial support. Psychological assistance (such as hotline, online consulting) is used to identify and help the target groups who need intervention. Through the Huayitong app and Psyclub applet (two integrated APPs for online registration, appointment, payment and other functions for West China Hospital and Sichuan psychological consultant platform), telephone hotline and WeChat platform, we quickly organized physicians at all levels of the West China Hospital (including retired professors) and psychologists from all over Sichuan Province to form psychological rescue teams to formulate solutions (e.g. developing technical guidelines and training programs, starting online consultation and setting up problem feedback mechanisms). Psychological rescue teams conduct crisis interventions for confirmed patients and front-line staff. The expert team at the top of the pyramid provide health education and training during the whole process (Fig. 2) . How to quickly identify the emotional and stress problems of individuals is an important part of basis for psychological intervention. We screened the mental health status of suspected cases, medical staffs and general population via WeChat platform and/or telephone by using questionnaires (e.g. Mood Index Questionnaire, Patient Health Questionaire-9) as the evaluation tool. 13, 14 Proper intervention strategies were chosen based on the screening results. Follow-up is performed regardless of whether the individual reports mental health problems or not. The process and content of psychological intervention is shown in Fig. 3 and Table 1 .

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