Remote Design of a Pediatric Intensive Care Unit Dashboard in Time of Pandemics

Hébert-Lavoie, M.; Ung, K.; Boudreault, L.; Mahmoudi, C.; Vu, Q.; Jouvet, P.; Doyon-Poulin, P.

To support the pediatric intensive care unit with the COVID-19 pandemic, we followed a user-centered design process to create a dashboard in a context where direct access to users was impossible. To this end, we applied contextual inquiry, user interview, requirement definition, iterative design with user validation and usability testing in a remote fashion. Being unable to be physically present at the hospital limited our understanding of the context of use, extended the duration of the study and limited the number of interviews and testing sessions. However, we were able to benefit from the experience of our team members, adopt an efficient decision-making method to select appropriate requirements and use remote moderated usability testing to conform our design process to an aggressive timeline. © 2021, The Author(s), under exclusive license to Springer Nature Switzerland AG.