Specifics of Digitalization Strategies for Risk Management Systems as a Transformation Factor of Russian Companies’ Management Systems in the Context of the COVID-19 Pandemic

Khachaturyan, M. V.; Klicheva, E. V.

In the modern environment, the digitalization of management mechanisms is becoming an effective tool for transforming the companies’ organizational systems. A particularly fast pace of introducing digital technology is translated into creating and developing risk management systems in the context of the coronavirus pandemic, despite the related crisis that had a serious impact on both the Russian and global economies. It is important to note that, for most company owners and managers, the crisis became a signal of the need for management systems to become more transparent and efficient. Another important prerequisite for transformation is the trend to change the processes of interaction at both the owners-to-managers and company-to-customers and counterparties level. In the context of the pandemic, it became clear that the digital transformation of risk management systems would improve the operational quality of organizational structures and the quality of interaction with customers, thus increasing their satisfaction and loyalty. © 2022, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.