Surge in calls to Irish Skin Foundation's 'Ask a nurse' helpline during the COVID‐19 pandemic

Blake, C.; Hadden, H.; Dolan, M.; Greenwood, M.; O’Kane, M.; McMahon, D.; Tobin, A. M.

The Irish Skin Foundation (ISF) is a national charity dedicated to improving quality of life for people living with skin conditions. The ISF offers a unique 'Ask a Nurse' helpline service delivered by Dermatology Clinical Nurse Specialists, all of whom work in clinical practice, in hospital dermatology units in Ireland, and are up to date with best practice/current treatments. The ISF 'Ask a nurse' helpline has provided a valuable service (as evidenced by the 97% user satisfaction rating since the service was set up in 2016) in addressing the concerns of callers and supporting patients; and even more so during the Covid-19 pandemic.