CURHAT: Telling Your Story to a Multimodal Conversation Bot to Alleviating the Stress Caused by Pandemic Fatigue

Putra, R. A.; Musyaffa, I.; Asfarian, A.; Ramadhan, D. A.

This study aims to generate a design concept of a multimodal conversation bot to help people who have difficulty confiding in others or their family, especially during the Covid-19 pandemic. We design interactions to help these people express their problem while relieving the stress they experience. We design the concept by involving five participants aged 19-25 years through the design thinking process: empathy, define, idea, prototype, and test. From this process, we generate a multimodal conversation bot that will listen and respond to user story to alleviating the stress caused by pandemic (pandemic fatigue). We present three main interactions mode of conversation: chat-based, voice-based, and holographic avatar. Based on testing, participants gave positive feedback on the prototype we made. Further study is needed to measure the psychological benefits of the application to the user. © 2021 Owner/Author.