Civic Technologies: Research, Practice and Open Challenges

Aragon, Pablo; Garcia, Adriana Alvarado; Dantec, Christopher A. Le; Flores-Saviaga, Claudia; Saldivar, Jorge

Over the last years, civic technology projects have emerged around the world to advance open government and community action. Although Computer-Supported Cooperative Work (CSCW) and Human-Computer Interaction (HCI) communities have shown a growing interest in researching issues around civic technologies, yet most research still focuses on projects from the Global North. The goal of this workshop is, therefore, to advance CSCW research by raising awareness for the ongoing challenges and open questions around civic technology by bridging the gap between researchers and practitioners from different regions. The workshop will be organized around three central topics: (1) discuss how the local context and infrastructure affect the design, implementation, adoption, and maintenance of civic technology; (2) identify key elements of the configuration of trust among government, citizenry, and local organizations and how these elements change depending on the sociopolitical context where community engagement takes place; (3) discover what methods and strategies are best suited for conducting research on civic technologies in different contexts. These core topics will be covered across sessions that will initiate in-depth discussions and, thereby, stimulate collaboration between the CSCW research community and practitioners of civic technologies from both Global North and South.