Knowledge sharing in times of a pandemic: An intergenerational learning approach

Singh, Surabhi; Thomas, Nobin; Numbudiri, Ranjeet

Knowledge sharing is a key challenge for modern organizations, especially in periods of uncertainty such as that of the current pandemic. This conceptual paper argues that intergenerational learning (IGL) is a useful intervention to address the challenge of knowledge sharing in the New Ways of Working. We conducted an integrated literature review based on the PRISMA methodology. Our findings reveal the limited adoption of reverse mentoring in practice, indicating the need to have a more curated intervention to promote knowledge sharing in modern organizations. We advance the discourse about reverse mentoring with the aim of overcoming its challenges and presenting a self‐driven approach to sharing the tacit knowledge inherent in an organization. The study contributes by presenting a conceptual model of IGL that promotes knowledge sharing during the COVID‐19 pandemic through the leveraging of the multi‐generational workforce's diversity. Further, the study has implications for practice that can aid effective knowledge management in the current times.