COVID-19 Crisis: What is the Role of Telehealth?

Turkistani, F.; Bin Sawad, A.

Background: The adverse outcomes of COVID-19 on the healthcare system has prompted the enactment of social distancing and self-isolation or quarantine to minimize the spread of the contagious virus. The need for social distancing and isolation has made telehealth a game-changer in the war against COVID-19. Objectives: The objectives of this study were: (1) To evaluate the current trends of using telehealth during COVID-19 pandemic, ( 2) To discuss regulatory and policy changes related to telehealth at the service provider level, (3) To analyze recommendations by professional organizations, and (4) To evaluate challenges and recommendations for best practices. Methods: This is a narrative review. Most current information (focused on the measures that the healthcare system has adopted to integrate telehealth in the coronavirus response measures) was obtained from peer-reviewed journals and the website of payers, pharmacies, and professional organizations. Results: Response and management of COVID-19 has seen a surge in the use of telehealth and mobile applications. Health insurance providers have reformed their payer policies to integrate telehealth in COVID-19 response. Waiving premiums, co-pays, and cost-sharing are the most common changes across the industry. For example, Cleveland Clinic has reported a 1,665% increase in the number of telemedicine visits, recording 60,000 visits in March compared to 3,400 before coronavirus. The expansion of telehealth in the era of COVID-19 has presented practical challenges stymying progress. Conclsion: Telehealth is indisputable in promoting social distance, which is a proven public health promotion intervention for curbing the spread of coronavirus.