Assessing Continuous Quality Improvement in Public Health: Adapting Lessons from Healthcare

Price, Alex; Schwartz, Robert; Cohen, Joanna; Manson, Heather; Scott, Fran

"Well, we have very strong leadership values of teamwork and participation and participatory management in most of our program areas. I think we are very strong that way." -Site-B informant Communication relating to the initiative was evident from interview findings identifying various forums for the development and conveyance of its elements. Several public health unit informants noted that the province' s new system of accountability and performance management had prompted both internal and external dialogue, which has since increased their understanding of performance objectives and quality improvement more broadly.